User Portal

Overview

The User Portal enables users to manage their internet access and account information through a self-service interface. Depending on how the portal is configured by the administrator, users can view their active internet plan, monitor session activity, purchase or activate available plans, update account information, and perform other account-related tasks.

For deployments with Multi-Plan support enabled, users can also view all plans assigned to their account, activate the plan that best suits their current needs, and review session history across their assigned plans. At any given time, only one plan is active and used for network access, while the remaining assigned plans remain in the Idle state available for activation.

Active Plan

• Once the user credentials are verified, the user is redirected to the User Portal Homepage.

• The Active Plan tab is selected by default.

• The Homepage shows the name of the Active Plan of the user, Data Used and Remaining quota, Quota Limits, Time Allowance set for the plan, Time Zone, and the Plan End Date. The above screenshot shows the Quota Limits set for Weekly Usage.

• Click Usage Details button to view the usage details.

• The Usage Details table shows the following information:

  • Host Name

  • Device Type

  • Start Time

  • End Time

  • Currently Logged In

  • Quota Used

  • Logout Cause

  • IP Address

  • MAC Address

• The above screenshot shows the Quota Limits set for Weekly Usage and Time Limits. The admin can also set daily usage limits.

Multi Plan Support

• When Multi Plans support is enabled for the user, the currently active plan is labelled as ACTIVE.

• A user can have multiple assigned plans, but only one plan can be Active at any given time.

• The plans available for selection are listed under the My Plans section and will be labelled as Idle.

• Idle plans remain assigned to the user but are not currently being used for network access.

• Users can activate an Idle plan at any time.

• Activating an Idle plan automatically moves the previously Active plan to the Idle state.

Available Plans

The Available Plans tab displays plans assigned to the user and is available for activation.

Users can:

• View every assigned plan.

• Review plan details.

• Activate a different plan.

• Switch between assigned plans whenever required.

• Paywall enabled users can purchase multiple plans at the same time.

Only plans assigned by the administrator are displayed.

When a new plan is selected:

• The selected plan becomes the Active plan.

• The previously Active plan moves to the Idle state.

• A new network session is created using the newly activated plan's policy.

Overage Plan

By default, when a plan's quota is fully exhausted, internet access is terminated regardless of the WAN types selected in the WAN Type field. However, if an Overage Traffic Policy and corresponding Overage WAN Profile are configured in the plan, connectivity can continue through the specified overage settings.

The Overage Traffic Policy and Overage WAN Profile fields in the Add New Plan configuration within the Admin Portal enable continued internet access after the plan quota is exhausted.

• When a plan's quota is fully exhausted, and the Overage Traffic Policy and Overage WAN Profile fields were configured during plan creation, the following message is displayed in the User Portal.

• After logging out and logging back in, the following screen is displayed.

• The Overage Traffic Policy and Overage WAN Profile will be applied to the user’s account. Their details will also be shown.

Menu

• Clicking the icon opens the Menu options.

• Select Log Out to stop accessing the internet and logout from the Portal.

• Click Change Password to change the Password anytime. The Change Password dialog box opens.

• Enter the Current Password.

• Enter the New Password.

• Re-enter the New Password to confirm it.

• Click Submit button to save the changes.

Session History

• Click the Session History option to view the session activity for all plans assigned to the user.

• Unlike the Sessions page, which shows activity for the currently Active plan, Session History provides a consolidated view of sessions created using both Active and previously Active (Idle) plans.