CAN User Portal Configuration

The User Portal enables the user to login into their account, view their plan details and other information. There are three types of users that can login into the user Portal namely,

Admin created users (with password)
Admin created users (without password)
Self Signed up users

The Log in process and other operations such as setting the password, resetting the password etc. differs for each type of user. Let us take a detailed look at them in the following sections:

Admin Created Users (With password)

These are the type of users that are created by the Admin with a password. During the creation of this user account, the admin will create a temporary password for the account and share it with the user.
The user must use the credentials received from the admin to log in into their account for the first time.
If Auto-redirection is enabled, the user can enter any HTTP request and they will be automatically redirected to the CAN User Portal login page.
If Auto-redirection is not enabled, open the User Portal with the link http://10.0.254.1/go
The user is directed to the User Authentication page.

The Internet State field shows the status of the user’s internet connection. The types of Internet States are as follows:
- Up (Stable)
- Down (Unstable)
- -- (Not connected to a network)
The Interface field shows the type of WAN interface of the user.
The user can access the account using their unique credentials.
Enter the below details:
- Username or Email ID – Username or Email ID of the user
- Password – Password of the user
Click the I Agree to the terms & Conditions checkbox.
Click Connect button to login into the User Portal.
When the user logs in for the first time, they will be directed to the Security Questions setup screen.

Select any two questions from the dropdown menu.
Set the answers for the selected questions.
After setting the questions and answers, click Continue button to complete the setup.
The below login success dialog box pops up.

The Login Success dialog box shows the remaining quota, service validity, progress bars that indicate the assigned, remaining limits for daily usage and daily time limit of the user.
It also shows the maximum number of devices that user can get internet access at a time.
Click View Account Details to open the Plan details section. Refer section Plan Details. The user can now access the internet successfully.
Click Refresh button to refresh the progress bars that indicate the assigned, remaining limits for daily usage and daily time limit of the user.
Click Log Out button to stop accessing the internet and logout from the Portal.
In case the user forgets the Password, click on Forgot Password? button from the Login screen to reset it. Refer section Forgot Password for more information on resetting the password.
The system might have existing users with passwords who do not have any security questions added to their account. If any of these users forget their password and try to reset it by clicking the Forgot Password? button from the Login screen, the system will not be able to show them their security questions as they are not available. In this case, the system shows the below error message asking the user to Request admin to reset password. Refer section Request Reset Password for the remaining steps.

Admin Created Users (Without Password)

These are the type of users that are created by the Admin without a password. The admin will not have created any password for the account during its creation.
The user has to create their own password when they log in for the first time.
If Auto-redirection is enabled, the user can enter any HTTP request and they will be automatically redirected to the CAN User Portal login page.
If Auto-redirection is not enabled, open the User Portal with the link http://10.0.254.1/go
The user is directed to the User Authentication page.

Click the First time Login button on the Login page. The Password creation screen opens.

Enter the Username.
Create a Password.
Re-enter the Password to confirm it.

Click Confirm button to create the Password. Now the user will be directed to the Security Questions Setup screen.

Select any two questions from the dropdown menu.
Set the answers for the selected questions.
After setting the questions and answers, click Continue button to complete the setup. The user will be directed to the Login screen of the User Portal. They can now use the password created by them to Log in into the Portal.
Enter the Username and Password in the login screen.
After successful validation, the below login success dialog box pops up.

The Login Success dialog box shows the remaining quota, service validity, progress bars that indicate the assigned, remaining limits for daily usage and daily time limit of the user.
It also shows the maximum number of devices that user can get internet access at a time.
Click View Account Details to open the Plan details section. Refer section Plan Details. The user can now access the internet successfully.
Click Refresh button to refresh the progress bars that indicate the assigned, remaining limits for daily usage and daily time limit of the user.
Click Log Out button to stop accessing the internet and logout from the Portal.
In case the user forgets the Password, click on Forgot Password? button from the Login screen to reset it. Refer section Forgot Password for more information on resetting the password.

Self Sign Up Users

The Users can sign up and create their accounts by themselves using the Self Sign Up function. Self Sign Up fields should be configured in the Admin Portal in order for the user to perform self sign up from the User Portal. Refer section Self Sign Up Configuration for information on configuring the Self Sign Up details in Admin Portal.

There are two ways in which Self sign up user can sign up and access the internet - With Admin Approval and Without Admin Approval. This workflow must be set by the Admin during the Self Sign Up setup in the Admin Portal.

Self Sign Up (Not Requiring Admin Approval)

Click the Self Sign Up button in the User Authentication screen to start the Self Sign Up process. The Sign Up dialog box opens.

The Sign up fields in the dialog box are populated based on the sign up configuration updated in the Admin Portal.
Enter the Email ID. If the entered Email ID is not in the correct format or if required domain is not included, the user is notified with the message “*Please enter valid Email ID”.
Enter the First Name & Last Name.
Enter the Password.
Re-enter the Password in the Confirm Password field.
Fill all the mandatory fields.
Click the I Agree to the terms & Conditions checkbox.
Click Sign Up button to proceed to the next step.
The Security questions dialog box opens.

Select any two questions from the dropdown menu.
Set the answers for the selected questions.
After setting the questions and answers, click Continue button to complete the self sign up. The sign up success dialog box opens.

The sign up success dialog box shows the Username and Available Data.
It also shows the maximum number of devices that user can get internet access at a time. This is configured by the admin during self sign up setup.
Click Continue button to open the Plan details section. Refer section Plan Details. The user can now access the internet successfully.
Click Log Out button to to stop accessing the internet and logout from the Portal.

Self Sign Up (Requiring Admin Approval)

Click the Self Sign Up button in the User Authentication screen to start the Self Sign Up process. The Sign Up dialog box opens.

The Sign up fields in the dialog box are populated based on the sign up configuration updated in the Admin Portal.
Enter the Email ID. If the entered Email ID is not in the correct format or if required domain is not included, the user is notified with the message “*Please enter valid Email ID”.
Enter the First Name & Last Name.
Enter the Password.
Re-enter the Password in the Confirm Password field.
Fill all the mandatory fields.
Click the I Agree to the terms & Conditions checkbox.
Click button to proceed to the next step.
The Security questions dialog box opens.

Select any two questions from the dropdown menu.
Set the answers for the selected questions.
After setting the questions and answers, click Continue button to complete the self-sign up. The sign up success dialog box opens.

The sign up success dialog box shows the shows the message “Your Account has been submitted for Administrator Approval. This may take sometime”.
It also shows the Username, Available Data, Account Expiry Date and maximum number of devices that user can get internet access at a time. This is configured by the admin during self-sign up setup.
In this method, users require approval from admin to activate their accounts. On successful sign up, admin will be notified for approval.
In the Administration Portal, admin will be alerted with blue background for the user that has successfully signed up and requires admin approval.

After verification of user details, the admin can click Toggle button to enable the user account. The Enable User Account dialog box opens.

Click Confirm button to give permission for the user to login and access the internet.
After giving the approval, the Admin informs the user that their sign up request is approved.
The user can then open the User Portal with the link http://10.0.254.1/go
Enter the Username or Email ID and Password.

Click the I Agree to the terms & Conditions checkbox.
Click Connect button to login into the User Portal. On successful connection, the below sign up success dialog box pop ups.

The sign up success dialog box shows the Username, Available Data and Account Expiry Date.
It also shows the maximum number of devices that user can get internet access at a time. This is configured by the admin during self sign up setup.
Click Continue button to open the Plan details section. Refer section Plan Details. The user can now access the internet successfully.
Click Log Out button to stop accessing the internet and logout from the Portal.
Until the admin approves, the user will not be able to login to access internet and will not have access to update or alter their password.
If the user whose admin approval is pending clicks Forgot Password?, the below pop-up is displayed.

Plan Details

The Plan Details section displays information about the Current plans, Upcoming plans and the Expired plans.
It displays the below information:
- Plan Name – Name of the plan.
- Purchase Date – Date at which the plan was purchased.
- Plan Start Date – Start date of plan.
- Plan Expiry Date – Date at which the plan will expire.
- Remaining Quota – Remaining value of plan quota.
- Click Expand icon under the Action column to expand the Device table that contains the device details such as IP Address, MAC Address, Host Name, Site Name, Quota Used.

Clicking the Three dots icon opens the Menu options. Click Logout to logout from the Portal.
Click Change Password to change the Password anytime. The Change Password dialog box opens.
Enter the Current Password.
Enter the New Password.
Re-enter the New Password to confirm it.
Click Submit button.

Subscriber Self Top-Up

Captive subscribers/users can now top up their account on their own, to increase the data limit over and above their current plan, by using the Subscriber Self Top-Up feature. To use this feature, the Admin must have enabled Subscriber Self Top-Up in the user’s plan.

When an user has exhausted their plan data, they will get the below screen when logging in - “Your quota has exhausted. Add Top-up”.

Click the Add Top-up button.
The user can also select View Account Details > Add Top-Up to add the top-up.
The top-up plans available for the user to select are displayed as shown below.

These plans should be created by the admin in the CAN Administration Portal. Please refer the following online help for more information - Subscriber Self Top-up Configuration.
Select the required plan for top-up. Only one top-up plan can be selected at a time.
All Top-ups utilize the same Base Plan Duration/Term and Traffic policy.
The user account is topped up and the terms are shown for the user.

Click the View Account Details to view the plan details.

There can be only one active top-up plan which is highlighted.
If a top-up plan has data, then another Top-up cannot be added. Hence, the Add Top-up button is disabled.

Forgot Password

Click on Forgot Password? button from the User Authentication screen to reset the password.
The Password Recovery dialog box opens.

Enter the correct answers for the security questions.
If the user does not remember the answers for the security questions, click the Do not remember answers? Request administrator to reset password checkbox to send a request to the administrator to reset the password. Please refer section Request Reset Password for further steps.
Click Go Back button to redirect back to the User Authentication screen.
Click Reset Password button after entering the answers to proceed to the next step.
On successful identity verification, user can create a new password and confirm the same.

Enter a new password.
re-enter the password to confirm it.
Click Continue button to reset the password. On successful password reset, user is redirected to the authentication screen. User can now login with the newly created password.
Click Go Back button to redirect back to the security questions screen.

Request Reset Password

If the user does not remember the answers for the security questions, they can request the administrator to reset the password.
Click the Do not remember answers? Request administrator to reset password checkbox.

Click Go Back button to redirect back to the User Authentication screen.
Click Proceed button to send a request to the administrator to reset the password.
The below pop-up is displayed on sending successful reset request.

Click Go Back button to redirect back to the User Authentication screen.
When an user requests the admin to reset their password, the Reset Password icon is highlighted as shown below for the Admin in the Admin Portal.

3 (5)-20240508-083311.png — **Password Reset - Admin Portal**

The admin can click this button to reset the password of the corresponding user.
The user will receive the below email once admin resets the password.

4 (3)-20240508-083741.png — **Password Reset Successful**

After receiving the email, the user must open their Captive portal, enter their email address and click the Forgot Password? button from the User Authentication screen to set a new password.

Enter a new password.
Confirm the password.
Click Continue button to reset the password. On successful password reset, user is redirected to the authentication screen. User can now login with the newly created password.